Stone Hill Lodge, a high-demand hotel in Pigeon Forge, faced a challenge during corporate event season. Full hotel occupancy created heavy pressure on their housekeeping team, which risked impacting guest satisfaction.
Proservex stepped in by providing 15 additional employees within a single week. All workers were pre-selected and trained, working in coordination with the hotel’s supervisors to handle both guest rooms and common areas.
With this reinforcement, the hotel maintained spotless standards during events, reduced room turnaround times, and received positive feedback from corporate organizers
Challenges
- High occupancy due to corporate events.
- Immediate coverage needed to avoid staff overload.
- Strict room turnover deadlines
Services:
Housekeeping Staffing
Client:
Stone Hill Lodge
Duration:
On going
Location:
Pigeon Forge, TN
Recently Completed
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