During peak summer season, Wilderness at the Smokies faced maximum occupancy. With more than 1,000 rooms turning over each week, their in-house team alone could not meet the cleaning and guest service demands.

Proservex responded in less than 48 hours, deploying a team of 25 pre-screened housekeepers and housemen. With on-site supervision, we coordinated shifts, ensured quality standards, and integrated seamlessly with the client’s staff.

The outcome was a smooth operation throughout the season: room turnaround times were reduced, guest service quality remained high, and the resort avoided delays or cancellations during check-ins.

Challenges

• High staff turnover during summer.
• Need to cover 1,000+ rooms weekly.
• Maintain cleaning standards and guest satisfaction.